Q: How long does it take until I receive my order?
We usually ship within a day or two of receiving your order, but we may occasionally be out of stock on an item and may need more time. We will let you know if that is the case. Special order items or custom items usually ship in about 2 weeks. All orders that include free shipping are shipped Parcel Post mail, so you will usually get them within 4-5 business days of ordering.
Priority Mail is not a guaranteed service. The guideline is 2-3 days, however, there are times when it takes longer. We have no control over this and we pay the USPS the same amount that we charge for Priority Mail - no refunds are given if you don't receive the item in 2-3 days.
Q: Delivery Confirmation shows my order was delivered but I didn't get it, now what?
This does happen on rare occasions and it's always upsetting to both us and the customer. The mail carrier will typically leave packages if you're not home to receive them unless you've ordered signature confirmation and/or insurance.
If you live in an area where packages sometimes disappear, pay extra for signature confirmation, ($0.20).
Please understand that we can't be responsible for packages that show that they were delivered, but you didn't receive, unless we've sent it to the wrong address (and, of course, you provided the correct address). Anything that happens to your package after we mail it out, is out of our control.
Unfortunately, there isn't anything we can do to locate your item once the post office shows it was delivered. They can't track anything after it's out of their hands.
Q: I want to order 5 of an item but it says that there are only 3 available - should I continue with my order?
Yes, please go ahead and place your order, but make sure we have the correct information to contact you, and please add us to your e-mail safe list. Chances are good that we already have more of what you need on the way. Sometimes the manufacturer has discontinued an item and if that is the case we'll get in touch to let you know. We always send a confirmation e-mail so you'll know within 24 hours when your order will ship. If it's close to the time that you need the items please give us a call at 888-999-0746 and we can let you know whether or not we're expecting more of the item and when we expect it.
Q: What if I don't like what I purchased?
We understand that it's difficult to purchase items based on photos and descriptions alone. If you are not happy please let us know within 10 days. Call us. It's the fastest, most reliable way to quickly address the return. 888-999-0746 When you send the item back you will have to pay for the return shipping. We can then either issue a refund, a credit on a Gift Card or offer an exchange. Please understand we must charge for shipping for any exchange. All returned items must be in their original packaging (except the shipping bag) and must be in saleable condition. Items must not be damaged or soiled . Purseket Organizers will not be accepted if they are creased or soiled. Please do not fold them, and make sure they are in a sturdy package that won't get crushed. Coil & fasten them with a string, ribbon or large rubber band for the best way to ship them.
If you have received your item damaged, or if we've sent you the wrong one, please contact us immediately (within 48 hours of receipt). We will pay for the return shipping to us, no handling fee will apply of course, and we will either offer a refund or replace the item with the correct one at no further charge. If the item has gone Out Of Stock we will refund your order. Customer Service is our #1 priority in all things.
Q. What forms of payment do you accept?
We accept Mastercard, Visa, Discover, and American Express. We are also happy to accept money orders and checks. If you pay by check please understand that we will wait for the check to clear before shipping your purchase which may take up to two weeks depending on your bank!
Q. What size Purseket should I buy?
Here's a quick and handy guide to see which Purseket Purse Organizer will fit your purse or handbag best. Go grab a tape measure and follow these steps...
1. Measure the INSIDE height of your bag at the lowest point -- make sure if it's a saddle type handbag you're measuring in the right place (from the floor of the bag to the underside of the zipper/closer).
2. Next, find the circumference of the handbag or purse. Simply wrap your tape measure around the outside of your handbag and make note of the size.
3. If you measured around the outside of the purse you will have the external dimensions of your handbag. To be safe, subtract an inch or so from the circumference for the thickness of the walls of your purse. This should give you an approximation for the inside circumference of your bag.
4. Compare the sizes you worked out with the chart below and find your Purseket size.
TIP: You can always put a larger Purseket in a smaller bag if you don't mind some overlap! And..as long as it's not too tall.
5. Buy your Purseket Purse Organizer and become instantly more organized!NOTE: This is an approximate guide only. All purses and handbags are not made equally.